Terms of Service
Clean Threadz is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Clean Threadz services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!
Please Note: This Terms of Service (“Terms” or “Agreement”) contains the complete terms and conditions that govern your use of the Clean Threadz Services, Cle
Further, please note these Terms contain an arbitration clause and class action waiver that applies to your use of the Clean Threadz websites, mobile applications, and services. It affects how disputes with Clean Threadz are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.
BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS, OR USE ANY PART OF THE WEBSITE(S), THE MOBILE APPLICATION, CONTENT, OR SERVICES OFFERED BY CLEAN THREADZ, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THE CLEAN THREADZ WEBSITE(S), MOBILE APPLICATION, CONTENT, OR SERVICES. CLEAN THREADZ RESERVES THE RIGHT, WITHOUT ADVANCE NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT CLEAN THREADZ’S SOLE DISCRETION. YOU WILL BE NOTIFIED OF ANY CHANGES TO THIS AGREEMENT UPON SUCH CHANGES GOING INTO EFFECT. FURTHER, YOUR CONTINUED ACCESS TO OR OF USE THE CLEAN THREADZ WEBSITE(S), MOBILE APPLICATION, CONTENT, OR SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.
Last Updated: November 18, 2021
We are always improving our Services, so these Terms may need to change along with our services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at https://cleanthreadz.com/
Should you not agree with the new Terms, you are free to reject them. Upon rejection of the terms, you will no longer be able to use our Services. Use of Services in any way after a change to the Terms is effective is an agreement to all changes made.
1. Customer Accounts
You will be asked to provide certain registration details or other information prior to your use of the Clean Threadz Services. It is a condition of your use of the Services that all the information you provide will be correct, current, accurate, and complete. If Clean Threadz believes the information you provide is not correct, current, accurate, or complete, Clean Threadz has the right to deny access to the Services, or to any of its resources, and to terminate or suspend your access and use at any time without notice to you.
Any termination or suspension shall also result in the termination of any and all future services requested or pre-paid for—the latter which shall result in a full refund of any amount pre-paid for such future services pursuant to Section 6. In the event of a termination or suspension, the Clean Threadz Provider/
You are responsible for maintaining the confidentiality, security, and maintenance of your account information, including but not limited to: login credentials (username and passwords or passcodes), credit card information, debit card information, banking information (account numbers, routing numbers, bank name, etc.), communications with other Clean Threadz, and communications with Clean Threadz Providers/
Further, you must immediately notify Clean Threadz if any unauthorized access to your account has occurred. From time to time, Clean Threadz may require that you change your password. You are prohibited from using the Services or facilities provided in connection with Clean Threadz, the Clean Threadz website(s), or Mobile Applications to compromise security or tamper with system resources and/or accounts, either yours or another customer. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Clean Threadz
Clean Threadz reserves the right to investigate suspected violations of this Agreement. Clean Threadz
2. Clean Threadz Providers/
Clean Threadz Providers/
All services will be provided by a Clean Threadz Provider/
Clean Threadz or you may change the predetermined pick-up/delivery times with advance notice by either you or Clean Threadz. Clean Threadz requires at least a (2) hour notice prior to any change.
Under your discretion, you are able to leave your items at a secure spot for pick up, along with a description of the location provided on the order form. This also applies to delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed-upon location. Clean Threadz and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage, or theft of items left unattended by the customer for pick-up or delivery. We strongly advise you to choose a secure location that is outside of public view.
Services will be provided in either a 2-day turnaround or the Next day from the date of pick up. If your order meets the following circumstances there may be an extension:
4. Missed/ Pickup or Delivery
If a scheduled pickup/delivery is missed, you must coordinate with the Clean Threadz Provider to reschedule. You may be subject to a missed pickup/delivery fee in the amount of $15 if you fail to notify Clean Threadz or the Provider of a delay in your pickup/delivery time or do not provide such notice at least (2) hours prior to the scheduled day & time for pickup or delivery, as applicable.
By placing an order to utilize the Service, you are offering to purchase the services you have selected in said order. Our acceptance of the offer occurs at the time we accept your order for pickup at the designated location. Prior to our acceptance of your order, there is no agreement between you and Clean Threadz binding Clea
Your payment card will be charged the amount of your selected services within an order upon our acceptance of your order, including the service fee applicable to your order. Notwithstanding the foregoing, the amount charged to you for your selected services within an order is subject to change in accordance with the terms set forth below in this Section 5, and any additional amounts owed as a result of said change shall too be charged to your payment card.
All online payments are processed through Clean Threadz’s
Clean Threadz reserves the right to change prices at any time. Prices for services shown on the Clean Threadz website or mobile application may differ from the prices actually assessed to you, due to packaging measurements, weight, non-standard items, your inclusion of additional items in your order that were not accounted for in your initial order submission, taxes, service fees, and other applicable fees.
As such, your total price at the time you submit an order is only an estimate, and you will be charged a final updated total (including any applicable discounts, promotions, coupons (if available), substitutions, service fees, taxes, and other applicable fees) within (48) hours of delivery of your order back to you.
Payment should never be made directly to a Clean Threadz Provider/
Clean Threadz does not designate any portion of your payment as a tip or gratuity. You understand and agree that, while you are free to provide additional payment as a gratuity you are under no obligation to do so. Gratuities are voluntary.
Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within (14) days of signing up for the Clean Threadz service and receive a full refund if no promotional value was received. After such a fourteen-day period expires, Clean Threadz shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable.
Gift Card Purchaser: In the event, the customer has used a gift card to purchase Services, and thereafter requests a refund, and such refund is consistent with the terms set forth in this Section 6, any refund to be provided shall be provided to the customer by way of a newly issued gift card with a balance reflecting the total refunded amount.
7. Contaminated Items
The customer agrees not to include any of the following items inside their laundry bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs, (iv) items that have been exposed to or have come into contact with biohazards materials including, without limitation: feces, urine, blood, mold, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or (v) any other items not meant for laundering. Should items that have been exposed to (iii) bed bugs, (iv) hazardous materials be sent for processing Clean Threadz reserv
8. Garment Care
Clean Threadz desires to provide high-quality laundering services and will use all reasonable precautions to avoid damage to clothes. Clean Threadz and its Clean Threadz Providers/
Standard laundering procedures are defined as sorting laundry by color, washing laundry in a washer with detergent and water, and drying laundry in a dryer with heat. Should damage result from a deviation in standard washing procedures, please refer to instructions to Report Lost or Damaged items.
Clean Threadz will follow any reasonable instructions provided by the customer, including water or drying temperatures. Clean Threadz
Customers acknowledge that items that have been air-dried (per customer request or Clean Threadz’s determinatio
Clean Threadz Providers/
9. Damaged Items
While we strive to provide high-quality laundering services and use all reasonable precautions to avoid damage to clothes, there is a possibility for clothing and other items to be damaged. Damaged items must be reported to Clean Threadz within (1) business day of the return of your laundered clothes. Notice can be provided by contacting john@cleanthreadz.
Damaged items may be collected for evaluation to determine whether the damages are a result of regular wear and tear, standard washing when the customer has not provided specific instructions on the cleaning methods of the applicable item, shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. (“Regular Wear and Tear”) or if such damage is attributed to the Provider’s services on such damaged items. Whenever possible, and if such damage is attributed to the Provider’s services on such damaged items, we will attempt to restore garments to good condition. Clean Threadz is not responsible for, nor shall Clean Threadz reimburse you for any damage attributed to Regular Wear and Tear. For any items deemed damaged attributed to the Provider’s services and not a direct or indirect result of Regular Wear and Tear, and in the event that the items cannot be restored, Clean Threadz may reimburse up to the full value of that item and the item will be retained by Clean Threadz. Items will be evaluated and depreciation using the International Fair Claims Guide for Consumer Textiles Products. In any event, Clean Threadz’s
Clean Threadz and Clean Thread
Clean Threadz will offer refunds or reimbursements for payment made for the cleaning of any items which cannot and are not cleaned due to the aforementioned reasons. All refunds/reimbursements offered by Clean Threadz to the customer must be accepted by the customer within (10) days from the time of the offer. Once the (10) day period has expired, the customer’s claim will be considered resolved and closed. By accepting a refund or reimbursement you agree such amounts provided to you through that refund or reimbursement constitutes full accord and satisfaction for any amounts which may be owed.
10. Lost Items
In the rare event that something is lost, customers must provide notice within (1) business day of return. Notice can be provided by contacting john@cleanthreadz.
Clean Threadz shall not take responsibility for any loose items, including without limitation, watches, jewelry, cufflinks, and other personal items which are not typically included as part of an order for laundering services, which are lost. Additionally, Clean Threadz is not liable for items misplaced before pick up or after delivery.
11. Laundry Measurement
Orders are measured in quantities of weight per pound, which is either. Measurements are made after washing the items within the bag(s). Per-item measurements are in quantities of (1) whole unit. We use these measurements to determine the total fee assessed to you for your order. If you believe that our measurements and such measurements’ corresponding fee include a discrepancy or error, you must contact us concerning such alleged discrepancy or error within (1) business day of the return delivery of your completed order.
12. Use of Third-Party Providers
Clean Threadz reserves the right and in its sole discretion, without notice whether advance or thereafter such right has been exercised, to utilize any outside vendor, contractor, or other person or business to provide services under this Agreement. Clean Threadz is not liable for any damage or loss due to the acts or omissions of any third-party provider.
13. Right of Publicity Consent
Clean Threadz may from time to time request to use your name, photograph, written communication, customer testimonial and comments, and/or video presence while you are interacting with us, a Clean Threadz Provider, and/or the services. You are free to decline this request without reservation or explanation. However, you acknowledge and agree that should you consent to such request you immediately grant Clean Threadz the perpetual, unrestricted, worldwide, royalty‐free right to use, reproduce, publish and otherwise distribute your name, photograph, video presence, personal story, written communication, customer testimonial and comments and/or likeness (collectively, “Likenesses”) in advertising and in Clean Threadz promotional materials, in any and all formats, platforms or other media or social media now existing or hereafter created, and you hereby waive all claims for remuneration for such use and you release and forever discharge Clean Threadz from any and all claims and demands arising out of or in connection with the use of Likenesses. This authorization may be canceled at any time (for purposes of future uses only) by contacting Clean Threadz by email at john@cleanthreadz.
In addition, upon your consent, you acknowledge and agree that such consent shall assign to Clean Threadz any and all copyright interest and right of publicity that may arise as a result of such filming or photography.
14. Confidentiality and Disclaimer
Clean Threadz takes privacy and personal information seriously. Clean Threadz uses customer information to provide services, to process payment, facilitate billing, and for any other purpose reasonably necessary to provide services under this Agreement. Additionally, personal information may be disclosed when required by law necessary to enforce this Agreement or necessary to protect the rights, interests, property of safety of Clean Threadz, Clean Thread
15. Limits of Liability and Disclaimer
Clean Threadz’s liability shall be limited to general money damages in a maximum amount not to exceed ($300) for the instance the charges incurred by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Clean Threadz’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Clean Threadz
UNDER NO CIRCUMSTANCES SHALL CLEAN THREADZ OR CLEAN THREADZ PROVIDERS/PARTNERS BE LIABLE TO CUSTOMERS OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, PROVISION OF SERVICES HEREUNDER OR ACTS OR OMISSIONS OF CLEAN THREADZ PROVIDERS/PARTNERS SUCH AS, BUT NOT LIMITED TO, LOSS OF USE; LOSS OF REVENUE; ANTICIPATED PROFITS OR LOST BUSINESS; COSTS OF DELAY; PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
16. Mediation and Dispute Resolution
In the event of any dispute arising out of or in relation to the services provided by Clean Threadz or Clean Thre
Mediation shall take place within Texas.
The Mediator shall have the authority to determine the reasonableness of the dispute and each party’s claims or defenses against the other, and may determine any amounts due to either party under this Agreement, or arising out of such claim. The parties agree to enter mediation in good faith in order to resolve the dispute by such mediation and to comply with any settlement agreement reached therein. If mediation fails to resolve any matter, Dispute or component thereof between the parties,, you agree that such matter, Dispute or component thereof not resolved by mediation shall be settled by binding arbitration under the rules of the American Arbitration Association.
Arbitration shall occur within Texas, or any other location to which you and Clean Threadz mutually agree to in writing.
The prevailing party of arbitration between you and Clean Threadz shall be entitled to reasonable attorneys’ fees and expenses from the non-prevailing party to the extent such fees and expenses are permitted under applicable law and the American Arbitration Association Rules.
The arbitrator’s decision shall be final and binding, including all conclusions which render an award to either party. Judgment rendered by the arbitrator may be entered in any court of competent jurisdiction.
WAIVER OF JURY TRIAL. YOU AND CLEAN THREADZ HEREBY ACKNOWLEDGE AND AGREE THAT EACH AND BOTH, COLLECTIVELY AND INDEPENDENTLY, IS IRREVOCABLY AND UNCONDITIONALLY WAIVING ANY RIGHT TO A TRIAL BY JURY IN RESPECT OF ANY LEGAL ACTION ARISING OUT OF OR IN RELATION TO THIS AGREEMENT, ACCESS TO AND USE OF THE LAUNDRY CARE WEBSITES, MOBILE APPLICATIONS, SERVICES PROVIDED BY CLEAN THREADZ OR CLEAN THREADZ PROVIDERS, OR ANY COMPONENTS THEREOF.
CLASS ACTION WAIVER. YOU AND CLEAN THREADZ HEREBY ACKNOWLEDGE AND AGREE THAT EACH AND BOTH, COLLECTIVELY AND INDEPENDENTLY, IS IRREVOCABLY AND UNCONDITIONALLY WAIVING ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION OR ANY OTHER REPRESENTATIVE PROCEEDING AS TO ALL CLAIMS, DISPUTES OR CONTROVERSIES ARISING OUT OF OR IN RELATION TO THIS AGREEMENT, ACCESS TO AND USE OF THE CLEAN THREADZ WEBSITES, MOBILE APPLICATIONS, SERVICES PROVIDED BY CLEAN THREADZ OR CLEAN THREADZ PROVIDERS, OR ANY COMPONENTS THEREOF.
17. Gift Cards
The purchase, gifting and use of gift cards or gift certificates from Clean Threadz for Clean T
Clean Threadz reserves the right to discontinue services at its discretion without advance notice to you. In such case, any pre-paid fees for which services have not been provided will be refunded to you pursuant to Section 6 of this Agreement.
This Agreement, including the arbitration provisions herein, shall be governed in all respects by the laws of the State of Texas.
Neither Customer nor Clean Threadz shall be liable to the other for any failure or delay in its performance due to any cause beyond its control, including acts of war, acts of God, earthquake, riot, sabotage, labor shortage or dispute, internet interruption, government acts, and other similar events.
Each provision of this Agreement shall be interpreted in such manner to be effective and valid under any applicable law, but if any provision is held to be invalid, illegal or unenforceable, then that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
The failure of Clean Threadz to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. Any waiver of this Agreement by Clean Threadz must be in writing and signed by an authorized representative of Clean Threadz.
Clean Threadz may revise the Terms at any time by updating this posting. You should review the Terms from time to time to determine if any changes have been made.Your continued access to or use of the Clean Threadz websites, mobile applications, content or services after any changes have been made to the Terms signifies and confirms your acceptance of such changes.
Clean Threadz Application Addendum
This Application Addendum (“App Addendum”) is an addendum to the Clean Threadz Terms of Service and governs your use and access to Clean Threadz’s mobile application (“Application”). This App Addendum incorporates and applies all language of the Clean Threadz Terms of Service to this App Addendum. In the event there are any conflicting provisions between this App Addendum and the Clean Threadz Terms of Service, as such provisions relate to your use of and access to the Application, the provisions of this App Addendum shall govern.
This App Addendum is entered into between you and Clean Threadz only and does not include any mobile application platform (i.e. Apple via AppStore or Google via PlayStore). However, any mobile application platform for which you use and access the Application shall be permitted to enforce this App Addendum against you as a third party beneficiary relating to your use and access to the Application.
Together with this App Addendum, you are required to accept the Clean Threadz Terms of Service prior to your use of and access to the Application. If you do not agree to the terms set forth in the Clean Threadz Terms of Service or this App Addendum, you are prohibited from use of and access to the Application.
Grant. Clean Threadz, by and through the terms of this App Addendum hereby grants you a non-exclusive, non-transferable license, without the right of sublicense, to access and use the Application during the Term of the Clean Threadz Terms of Service and this App Addendum, whichever terminates first, in a manner consistent with the terms of the Clean Threadz Terms of Service and this App Addendum to benefit from the services provided by Clean Threadz as set forth in the Clean Threadz Terms of Service. All rights not expressly granted to you through this Agreement are reserved solely for Clean Threadz.
RESTRICTIONS ON USE OF APPLICATION
You agree you shall not edit, alter, abridge or otherwise change in any manner the content of the Application, including, without limitation, all copyright and proprietary rights notices. Further, you agree you shall not, and shall not permit others to:
Modification of Application. Clean Threadz
PROPERTY RIGHTS; PROHIBITIONS AS TO THE APPLICATION
Ownership. Clean Threadz
Trade Secrets. You agree that the Application and all associated trade secrets relating to the Application, Clean Threadz and the services provided by Clean Threadz or its Providers are the exclusive property of Clean Threadz. You agree not to disclose, disseminate, transmit via any medium whatsoever, or make available the Application or any associated trade secrets as set forth in this section, to any third party without Clean Threadz’s prior written consent.
TERM AND TERMINATION
Term. This App Addendum shall remain in full force and effect and continue in perpetuity from the Effective Date unless and until it is terminated in a manner consistent with this section.
Termination. This App Addendum, together with all licenses and rights provided to you through this App Addendum shall be terminated immediately terminated upon:
Effect of Termination. Immediately upon any termination as set forth in this section, all rights and licenses granted to you by and through this App Addendum shall immediately cease and you shall have no right to use or access the Application or any component thereof.
LIMITATIONS OF LIABILITY
CLEAN THREADZ AND ITS SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES AND LICENSORS (“THE PARTIES”) WILL NOT BE LIABLE (JOINTLY OR SEVERALLY) TO YOU OR ANY THIRD PARTY, FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS AND LOST REVENUES (COLLECTIVELY, THE “EXCLUDED DAMAGES”), ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR ACCESS TO OR INABILITY TO USE OR ACCESS THE APPLICATION, WHETHER OR NOT CHARACTERIZED IN NEGLIGENCE, TORT, CONTRACT, OR OTHER THEORY OF LIABILITY, EVEN IF ANY OF THE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN ANY OF THE EXCLUDED DAMAGES, AND IRRESPECTIVE OF ANY FAILURE OF AN ESSENTIAL PURPOSE OF A LIMITED REMEDY. IN NO EVENT WILL THE PARTIES’ LIABILITY TO YOU EXCEED THE AMOUNT OF ONE HUNDRED DOLLARS ($100). IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION TO BE UNENFORCEABLE, THEN THE PARTIES’ LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW. YOU WILL INDEMNIFY, DEFEND AND HOLD HARMLESS VM FOR ANY LOSS, DAMAGE OR COST IN CONNECTION WITH ANY CLAIM OR ACTION WHICH MAY BE BROUGHT BY ANY THIRD PARTY AGAINST CLEAN THREADZ OR THE PARTIES RELATING TO ANY BREACH OF THIS AGREEMENT BY YOU.
This Agreement and performance under it will be governed by the substantive laws of the State of Texas, disregarding its conflict of law rules. If federal jurisdiction exists over any suit, action, or proceeding arising out of or relating to this Agreement, the parties consent to exclusive jurisdiction and venue in the State of Texas. If not, the parties consent to exclusive jurisdiction and venue in the Texas state courts sitting in Texas. In any such suit, action, or proceeding, the prevailing party may recover its reasonable attorneys’ fees, costs, and other expenses, including those on appeal or in a bankruptcy action. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act, as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction, do not apply to this Agreement.
EXPORT REGULATIONS; U.S. GOVERNMENT RESTRICTIONS
You acknowledge that the Application may be subject to United States export laws, statutes and regulations and to export laws, statutes and regulations of other countries, and that you will at all times comply with the provisions of such laws, statutes and regulations including obtaining any necessary or required licenses. You shall not export or re-export or otherwise transmit, directly or indirectly, the Application into, or use the Application in, any country prohibited or restricted under United States export laws, statutes or regulations or any other applicable laws.
The sections titled: Restrictions on Use, Property Rights; Prohibitions as to the Application, Limitation of Liability, Dispute Resolution, Survival and Incorporation of Addendum shall survive any termination of this App Addendum.
INCORPORATION OF ADDENDUM
This App Addendum is an addendum to the Clean Threadz Terms of Service and is incorporated therein. Accordingly, all of the terms set forth in the Clean Threadz Terms of Service together with this App Addendum shall apply to you and your use of and access to the Application. In the event, there is a conflict of terms between the Clean Threadz Terms of Service and this App Addendum, the provisions of this App Addendum shall govern.