Terms of Service

Clean Threadz is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Your use of Clean Threadz services (“Services”) indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!

Please Note: This Terms of Service (“Terms” or “Agreement”) contains the complete terms and conditions that govern your use of the Clean Threadz Services, Clean Threadz website, and Clean Threadz mobile app, including, unless otherwise expressly stated any subdomains thereof, and any other website or mobile application through which Clean Threadz makes the Services available.

Further, please note these Terms contain an arbitration clause and class action waiver that applies to your use of the Clean Threadz websites, mobile applications, and services. It affects how disputes with Clean Threadz are resolved. By accepting these Terms of Service, you agree to be bound by this arbitration clause and class action waiver. Please read it carefully.

BY CONTINUING TO ACCESS, USE OR ATTEMPT TO INTERACT WITH, ACCESS, OR USE ANY PART OF THE WEBSITE(S), THE MOBILE APPLICATION, CONTENT, OR SERVICES OFFERED BY CLEAN THREADZ, YOU AGREE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT ACCESS OR USE ANY PART OF THE CLEAN THREADZ WEBSITE(S), MOBILE APPLICATION, CONTENT, OR SERVICES. CLEAN THREADZ RESERVES THE RIGHT, WITHOUT ADVANCE NOTICE, TO MAKE CHANGES TO THIS AGREEMENT AT CLEAN THREADZ’S SOLE DISCRETION. YOU WILL BE NOTIFIED OF ANY CHANGES TO THIS AGREEMENT UPON SUCH CHANGES GOING INTO EFFECT. FURTHER, YOUR CONTINUED ACCESS TO OR OF USE THE CLEAN THREADZ WEBSITE(S), MOBILE APPLICATION, CONTENT, OR SERVICES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES.

Last Updated: November 18, 2021

We are always improving our Services, so these Terms may need to change along with our services. We reserve the right to change the Terms at any time, but if we do, we will place a notice on our site located at https://cleanthreadz.com/ send you an email, and/or notify you by some other means.

Should you not agree with the new Terms, you are free to reject them. Upon rejection of the terms, you will no longer be able to use our Services. Use of Services in any way after a change to the Terms is effective is an agreement to all changes made.

1. Customer Accounts

You will be asked to provide certain registration details or other information prior to your use of the Clean Threadz Services. It is a condition of your use of the Services that all the information you provide will be correct, current, accurate, and complete. If Clean Threadz believes the information you provide is not correct, current, accurate, or complete, Clean Threadz has the right to deny access to the Services, or to any of its resources, and to terminate or suspend your access and use at any time without notice to you.

Any termination or suspension shall also result in the termination of any and all future services requested or pre-paid for—the latter which shall result in a full refund of any amount pre-paid for such future services pursuant to Section 6. In the event of a termination or suspension, the Clean Threadz Provider/Partner responsible for rendering the Services shall complete the current services and you shall be responsible for paying for such Services. Termination or suspension shall not waive your responsibility to pay any outstanding invoices for services rendered on or before the termination or suspension of your account.

You are responsible for maintaining the confidentiality, security, and maintenance of your account information, including but not limited to: login credentials (username and passwords or passcodes), credit card information, debit card information, banking information (account numbers, routing numbers, bank name, etc.), communications with other Clean Threadz, and communications with Clean Threadz Providers/Partners. You must immediately notify Clean Threadz if any information listed in this section has been lost, stolen, misappropriated, or otherwise compromised.

Further, you must immediately notify Clean Threadz if any unauthorized access to your account has occurred. From time to time, Clean Threadz may require that you change your password. You are prohibited from using the Services or facilities provided in connection with Clean Threadz, the Clean Threadz website(s), or Mobile Applications to compromise security or tamper with system resources and/or accounts, either yours or another customer. The use or distribution of tools designed for compromising security (e.g., password crackers, rootkits, Trojan horses, or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Clean Threadz reserves the right to release your account details to the system administrators of other websites and/or the authorities in order to assist them in resolving security incidents, to suspend and/or terminate your account and prohibit your use of and access to the Clean Threadz websites, applications, and services, and take any additional action as permitted by law.

Clean Threadz reserves the right to investigate suspected violations of this Agreement. Clean Threadz reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity of anyone posting any email messages, or publishing or otherwise making available any materials that are believed to violate this Agreement. You are liable for any and all activities conducted through your account unless such activities are not authorized by you and you are not otherwise negligent with respect to such activities.

2. Clean Threadz Providers/Partners

Clean Threadz Providers/Partners are independent contractors of Clean Threadz. Clean Threadz Providers/Partners are responsible for establishing routines with respect to your service needs, such as pick-up/drop-off schedules, specific laundering instructions, and personal preferences. Clean Threadz Providers/Partners have independent control over the means and methods of providing services as well as the products used in your laundering care. Each Clean Threadz Provider/Partner, however, is held to the high standards of customer service and quality performance established by Clean Threadz. If you ever have a compliment or concern with your service, please do not hesitate to contact Clean Threadz at the contact information provided herein. Both Clean Threadz and your Provider/Partner value your business and care about providing excellent service to you.

3. Pick-up/Delivery

All services will be provided by a Clean Threadz Provider/Partner. Pick-up/Delivery will take place on a predetermined day and frequency as determined by you and your Provider, except on certain holidays.

Clean Threadz or you may change the predetermined pick-up/delivery times with advance notice by either you or Clean Threadz. Clean Threadz requires at least a (2) hour notice prior to any change.

Under your discretion, you are able to leave your items at a secure spot for pick up, along with a description of the location provided on the order form. This also applies to delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed-upon location. Clean Threadz and its Providers/Partners are not responsible for, and shall not pay for, any loss, damage, or theft of items left unattended by the customer for pick-up or delivery. We strongly advise you to choose a secure location that is outside of public view.

Services will be provided in either a 2-day turnaround or the Next day from the date of pick up. If your order meets the following circumstances there may be an extension:

4. Missed/ Pickup or Delivery

If a scheduled pickup/delivery is missed, you must coordinate with the Clean Threadz Provider to reschedule. You may be subject to a missed pickup/delivery fee in the amount of $15 if you fail to notify Clean Threadz or the Provider of a delay in your pickup/delivery time or do not provide such notice at least (2) hours prior to the scheduled day & time for pickup or delivery, as applicable.

5. Payment

By placing an order to utilize the Service, you are offering to purchase the services you have selected in said order. Our acceptance of the offer occurs at the time we accept your order for pickup at the designated location. Prior to our acceptance of your order, there is no agreement between you and Clean Threadz binding Clean Threadz to the performance of any services requested in your order. If your order is accepted, we will send you an electronic communication acknowledging receipt of your order including the services and quantities you selected.

Your payment card will be charged the amount of your selected services within an order upon our acceptance of your order, including the service fee applicable to your order. Notwithstanding the foregoing, the amount charged to you for your selected services within an order is subject to change in accordance with the terms set forth below in this Section 5, and any additional amounts owed as a result of said change shall too be charged to your payment card.

All online payments are processed through Clean Threadz’s secured Third Party payment system. Customers understand by inputting their payment information is authorization as payment for services rendered. Clean Threadz does not accept cash.

Clean Threadz reserves the right to change prices at any time. Prices for services shown on the Clean Threadz website or mobile application may differ from the prices actually assessed to you, due to packaging measurements, weight, non-standard items, your inclusion of additional items in your order that were not accounted for in your initial order submission, taxes, service fees, and other applicable fees.

As such, your total price at the time you submit an order is only an estimate, and you will be charged a final updated total (including any applicable discounts, promotions, coupons (if available), substitutions, service fees, taxes, and other applicable fees) within (48) hours of delivery of your order back to you.

Payment should never be made directly to a Clean Threadz Provider/Partner. If additional services outside of the customer’s initial request are requested, the customer authorizes Clean Threadz to charge the fee for such services to his/her credit card on file. Invoices are processed according to the payment terms set forth on the invoice but shall be paid no later than the due date stated thereon. Clean Threadz reserves the right in its sole discretion to suspend and/or terminate a customer’s account and the services to be provided to the customer in the event an invoice is not fully paid. Late fees and termination or suspension of a customer’s account and services shall apply to commercial customers and residential customers. In the event, a payment method is dishonored, rejected, or otherwise not capable of being processed (“Payment Denial”), Clean Threadz may assess additional fees to account for any additional expenses or servicing incurred by Clean Threadz or a Clean Threadz Provider/Partner as a result of such Payment Denial. Any amounts owed by a customer thereafter suspension or termination of the customer’s account shall remain due, owed, and payable immediately to Clean Threadz.

Clean Threadz does not designate any portion of your payment as a tip or gratuity. You understand and agree that, while you are free to provide additional payment as a gratuity you are under no obligation to do so. Gratuities are voluntary.

6. Refunds

Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan or gift card will have the right to cancel his or her contract within (14) days of signing up for the Clean Threadz service and receive a full refund if no promotional value was received. After such a fourteen-day period expires, Clean Threadz shall have no obligation to refund any amounts paid by the customer. If a promotional value was received the sale is final and the payment is non-refundable.

Gift Card Purchaser: In the event, the customer has used a gift card to purchase Services, and thereafter requests a refund, and such refund is consistent with the terms set forth in this Section 6, any refund to be provided shall be provided to the customer by way of a newly issued gift card with a balance reflecting the total refunded amount.

7. Contaminated Items

The customer agrees not to include any of the following items inside their laundry bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs, (iv) items that have been exposed to or have come into contact with biohazards materials including, without limitation: feces, urine, blood, mold, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or (v) any other items not meant for laundering. Should items that have been exposed to (iii) bed bugs, (iv) hazardous materials be sent for processing Clean Threadz reserves the right to charge for any services or products needed to mitigate damages caused to the Providers workspace, vehicle, or physical body and may include compensation for the time required to remedy the situation. Clean Threadz also reserves the right to return contaminated items unprocessed if the items are discovered as contaminated pre-processing and a Trip Fee of ($30) will be charged.

8. Garment Care

Clean Threadz desires to provide high-quality laundering services and will use all reasonable precautions to avoid damage to clothes. Clean Threadz and its Clean Threadz Providers/Partners, however, are not liable for any damage due to standard laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from standard washing procedures.

Standard laundering procedures are defined as sorting laundry by color, washing laundry in a washer with detergent and water, and drying laundry in a dryer with heat. Should damage result from a deviation in standard washing procedures, please refer to instructions to Report Lost or Damaged items.

Clean Threadz will follow any reasonable instructions provided by the customer, including water or drying temperatures. Clean Threadz Providers/Partners do not read and are not responsible to read cleaning instruction labels and are not responsible for special care items, such as dry clean only items, which are included in the laundry bag. Although Clean Threadz Providers/Partners use their best efforts to remove stains, stain removal is not guaranteed.

Customers acknowledge that items that have been air-dried (per customer request or Clean Threadz’s determination for best garment care) may be damp upon delivery. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of the Clean Threadz Provider/Partner.

Clean Threadz Providers/Partners may refuse to clean any garment at their sole discretion. Clean Threadz will re-clean items that, at its sole discretion, were not properly cleaned, and have not been worn since they were cleaned, at no additional cost. Clean Threadz and Clean Threadz Provider/Partners are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags and acknowledges by sending items they have checked all pockets. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer acknowledges that there is a possibility of zipper issues, zipper damage, and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items while following standard wash procedures, and Clean Threadz, does not accept any liability for such issues or damage.

9. Damaged Items

While we strive to provide high-quality laundering services and use all reasonable precautions to avoid damage to clothes, there is a possibility for clothing and other items to be damaged. Damaged items must be reported to Clean Threadz within (1) business day of the return of your laundered clothes. Notice can be provided by contacting john@cleanthreadz.com or calling us at 817-988-9613.

Damaged items may be collected for evaluation to determine whether the damages are a result of regular wear and tear, standard washing when the customer has not provided specific instructions on the cleaning methods of the applicable item, shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. (“Regular Wear and Tear”) or if such damage is attributed to the Provider’s services on such damaged items. Whenever possible, and if such damage is attributed to the Provider’s services on such damaged items, we will attempt to restore garments to good condition. Clean Threadz is not responsible for, nor shall Clean Threadz reimburse you for any damage attributed to Regular Wear and Tear. For any items deemed damaged attributed to the Provider’s services and not a direct or indirect result of Regular Wear and Tear, and in the event that the items cannot be restored, Clean Threadz may reimburse up to the full value of that item and the item will be retained by Clean Threadz. Items will be evaluated and depreciation using the International Fair Claims Guide for Consumer Textiles Products. In any event, Clean Threadz’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in order do not have a value exceeding such aggregate liability total as stated above.

Clean Threadz and Clean Threadz Providers/Partners are not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if Clean Threadz or the Clean Threadz Provider/Partner has a concern about the color-fastness or the age or weakness of the fabric of such item.

Clean Threadz will offer refunds or reimbursements for payment made for the cleaning of any items which cannot and are not cleaned due to the aforementioned reasons. All refunds/reimbursements offered by Clean Threadz to the customer must be accepted by the customer within (10) days from the time of the offer. Once the (10) day period has expired, the customer’s claim will be considered resolved and closed. By accepting a refund or reimbursement you agree such amounts provided to you through that refund or reimbursement constitutes full accord and satisfaction for any amounts which may be owed.

10. Lost Items

In the rare event that something is lost, customers must provide notice within (1) business day of return. Notice can be provided by contacting john@cleanthreadz.com or calling us at 817-988-9613. Items are considered lost if not returned to the customer within (10) days after the claim has been made. Any item deemed lost in Clean Threadz’s care may be eligible for reimbursement up to the full value of that item. Items will be evaluated for depreciation using the International Fair Claims Guide for Consumer Textiles Products. A receipt or proof of purchase will be required. In any event, Clean Threadz’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in order do not have a value exceeding such aggregate liability total as stated above.

Clean Threadz shall not take responsibility for any loose items, including without limitation, watches, jewelry, cufflinks, and other personal items which are not typically included as part of an order for laundering services, which are lost. Additionally, Clean Threadz is not liable for items misplaced before pick up or after delivery.

11. Laundry Measurement

Orders are measured in quantities of weight per pound, which is either. Measurements are made after washing the items within the bag(s). Per-item measurements are in quantities of (1) whole unit. We use these measurements to determine the total fee assessed to you for your order. If you believe that our measurements and such measurements’ corresponding fee include a discrepancy or error, you must contact us concerning such alleged discrepancy or error within (1) business day of the return delivery of your completed order.

12. Use of Third-Party Providers

Clean Threadz reserves the right and in its sole discretion, without notice whether advance or thereafter such right has been exercised, to utilize any outside vendor, contractor, or other person or business to provide services under this Agreement. Clean Threadz is not liable for any damage or loss due to the acts or omissions of any third-party provider.

13. Right of Publicity Consent

Clean Threadz may from time to time request to use your name, photograph, written communication, customer testimonial and comments, and/or video presence while you are interacting with us, a Clean Threadz Provider, and/or the services. You are free to decline this request without reservation or explanation. However, you acknowledge and agree that should you consent to such request you immediately grant Clean Threadz the perpetual, unrestricted, worldwide, royalty‐free right to use, reproduce, publish and otherwise distribute your name, photograph, video presence, personal story, written communication, customer testimonial and comments and/or likeness (collectively, “Likenesses”) in advertising and in Clean Threadz promotional materials, in any and all formats, platforms or other media or social media now existing or hereafter created, and you hereby waive all claims for remuneration for such use and you release and forever discharge Clean Threadz from any and all claims and demands arising out of or in connection with the use of Likenesses. This authorization may be canceled at any time (for purposes of future uses only) by contacting Clean Threadz by email at  john@cleanthreadz.com.

In addition, upon your consent, you acknowledge and agree that such consent shall assign to Clean Threadz any and all copyright interest and right of publicity that may arise as a result of such filming or photography.